General
Delivery
Order Cancellations
Privacy & Security Statement
Complaints Procedure
Contact Details

General

The contents of this web site are directed solely at those who access the site from the UK. Your use of this web site and any purchase by you on this web site of any products is governed by English Law and will be deemed to have taken place in England and subject to the exclusive jurisdiction of the English courts.

To use this site you must be over 18 and a resident of the UK and the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your details are secure so that no-one else can misuse them.

Gift Baskets by Karen Cartwright has taken care in the preparation of the content of this web site. To the fullest extent permitted by the law Gift Baskets by Karen Cartwright disclaims all warranties of any kind with respect to the content of this web site. These terms may be varied at any time.

The description of the merchandise can be found on the Site. We do our best effort to ensure that the goods that are supplied to you are identical to those on the Site, although there may be minor variations to the description and/or specification of the goods due to the changes made by the manufacturers.

Any links on this web site to other web sites are provided for your interest only and Gift Baskets by Karen Cartwright has no control over these sites and so no responsibility or liability for their content and the links do not imply any endorsement of content.

If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

This website should be regarded as an invitation to treat. Any order placed by a customer is an offer to purchase, which Gift Baskets by Karen Cartwright may accept or decline in its absolute discretion without having to give a reason. A confirmation email is notification that we have received your offer on our website. A contract is deemed to be made at the point of a sale invoice being issued by Gift Baskets by Karen Cartwright.

These terms and conditions do not affect your statutory rights as a consumer.

All offers on this site are subject to availability and whilst stocks last.

Delivery

Please note: If delivery is within West Yorkshire then please order via Email and not the Website, as delivery will be cheaper.

The items will be delivered to the specified delivery address provided by you on the order form only after payment has been received.

The items will be delivered as fast as possible, though minor delays or set-backs may occur. The shipping date and time specified by us is only an estimate and is not guaranteed.

Delivery is normally Monday to Friday during working hours. Within 7 - 10 working days from placing the order, if we take longer than 28 days we will issue you with a full refund if required.

If for any reason at all (not due to the fault of Gift Baskets by Karen Cartwright) you do not accept delivery of any of the goods in accordance with this paragraph then we may charge you an additional fee to cover any reasonable additional direct costs incurred by us as a result (including additional insurance, delivery, storage or similar charges).

Upon delivery the you are encouraged to inspect the goods carefully. If the goods are damaged or missing, please contact us, and refrain from using the goods.

We are unable to pay compensation for deliveries not arriving when expected unless a surcharge has been made for a guaranteed delivery date or time. In this instance the surcharge will be credited in full.

Gift Baskets by Karen Cartwright will not pay the Customer's cost for any return of goods.

Gift Baskets by Karen Cartwright will not accept the return of any goods if they have sustained damage whilst in the possession of the Customer. As a result, no refund or alternative item will be provided.

Order Cancellations

Under the Distance Selling Regulations you have a right to cancel your order (prior to shipment) for any item purchased on this website, for a full refund. Within 7 days of receipt you may return the goods, in the condition that they arrived, for a refund less costs associated with delivery. Simply advise us in writing via email, fax or post.

Gift Baskets by Karen Cartwright strictly abides by the distance selling regulations laid down by The Consumer Protection (Distance Selling) Regulations 2000. A summary of which can be found at the DTI's web site www.dti.gov.uk

The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No. 2334) implement Directive 97/7/EC of 20 May 1997 on the protection of consumers in respect of distance contracts (known as the Distance Selling Directive) can be found in full on the HMG's Stationery Office website www.hmso.gov.uk

Privacy & Security Statement

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
We collect information about you to process your order and for our own marketing purposes to advise you of any beneficial offers and promotions. We will not under any circumstances pass on your information to a third party.

The information we will collect about you includes:

• your name
• address
• delivery address (if required)
• phone number(s)
• e-mail address
• credit/debit card details
  (details taken by our payment partner and NOT held by Gift Baskets by Karen Cartwright)

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy.

We may use technology to track the patterns of behaviour of visitors to our web site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

Complaints procedure

Complaints and queries can be made via telephone, email, fax, letter or in person. If a complaint is made by telephone, we do recommend that it is followed up in writing. This is not compulsory and will not affect the way in which we handle your complaint.

All complaints received by Gift Baskets by Karen Cartwright will receive our immediate attention. We will endeavour to respond with an acknowledgment of receipt within 3 - 5 days. We will also include an action plan and will aim to resolve any query or complaint to your satisfaction within 10 days.

During the process we will endeavour to keep you informed as to the progress of the complaint. This will be carried out by e-mail, letter, phone or fax.

All complaints are totally confidential.

If you have any questions/comments about privacy or security, you should send an e-mail to us.

Contact details

sales@kc-giftbaskets.co.uk

Any contacts made will be responded to within 24 working hours